We are committed to your satisfaction. Returning a product can be stressful on customers, so we’re here to help you get it right the first time. Our talented product experts are available to help you select the right product for your needs and application. We encourage you to take advantage of our expertise before making your purchase.
If a return is necessary, your sales associate can help facilitate the return. To start the return process, call or email us at the phone number or email address found on our Contact Us page. Policies and procedures for obtaining a return authorization vary based on the reason for return. See below for more information.
Defective Products: Most of our products include a one-year parts and labor warranty. See your product literature or speak with one of our product experts for details. If your product is defective upon arrival, it is crucial that you notify jus within 48 hours of receiving your appliance.
Damaged Products: All of our deliveries are 100% insured. Products damage during shipping/delivery are eligible for a replacement part at no charge to you. There are 2 ways to handle damaged products. If the damage is done to a part that cannot be replaced, the first option is to give a credit for the damage. If a credit is not a viable option then an exchange unit may be given. The replacement unit maybe given by following the manufacturers replacement policy/guidelines. We will always contact you to schedule another delivery. For more information, you can call or email us at the phone number or email address found on our
The Product Does Not Meet Your Needs: If you are not satisfied with your purchase, you will need to contact the store regarding any cancellation or return. Delivered products in use are not returnable. Any returned products must be free of any cosmetic damage and returned within the 14 days of purchase. Products that do not meet these requirements may not be eligible for return or may incur a 20-50% restocking fee. In-store credit will be given for any returned items. Any product that has been installed or attempted to be installed cannot be returned. Shipping and handling charges from our warehouse are non-refundable. Customers are responsible for shipping charges incurred when returning a product.
Special order merchandise may be subject to a 20% restocking fee — even if not yet delivered — and will not be eligible for return if delivered and out of the box.
20% restocking fee on products free of cosmetic damage and returned within first 14 days. There is a 50% restocking fee if the new unit isn’t purchased through Heartland. There will also be a 50% restocking fee if the customer refuses service.
A replacement unit will be given if the unit is not repaired within 3 service attempts.
Shipping Policy / Delivery Policy
Please be assured that your items will ship out as soon as possible from the date of purchase. If a special order is placed, please anticipate a longer delivery time. You will be notified once the item has been received in our warehouse. We cannot ship to P.O. boxes. If you are trying to estimate when a package will be delivered, please note the following: Credit card authorization and verification must be received prior to processing.
Shipping & Handling Costs
Costs for these services will be determined at the time of purchase or shipment.