I recently had the opportunity to visit this appliance store and I can't believe how impressive their customer service is. I needed a new refrigerator but I didn't want to replace all my kitchen appliances. They helped me find the perfect refrigerator to match the appliances I already have and they delivered it in a few days. Just wanted to say you guys are amazing and thank you for all your help.
Carrie Lee
1/8/2020
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Can we talk about customer service for a second? After our washing machine quit working on December 23rd, we needed to quickly replace it. We made our way over to Lowe's Home Improvement. Not one person asked us if we needed help, but we thought we knew what we needed/wanted so it wasn’t a big deal. We got our new set ordered, and scheduled delivery for January 4th. Yesterday rolled around and I still hadn’t heard anything from the Lowe’s delivery team. I called the store My parents suggested we call Heartland Hardware in George, IA. Within 10 minutes of speaking with Rob, he helped me realize we made a huge mistake going to Lowe’s. We were told by the Lowe’s associate that we had a TEN year warranty on the Whirlpool, which is not accurate. Maytag does, Whirlpool does not. Within 24hrs, Rob personally delivered our new Maytag washer and dryer. We got a better deal, better appliances, an additional warranty and had it WAY sooner than January 24th. Did I mention it was all the same price as Lowe’s?! Rob, you and your company are amazing. Thank you so much for everything you did for us! We appreciate you more than you know. I really hope I don’t have to buy any more appliances anytime soon... but when I do, I know EXACTLY where I’m going. To everyone else looking for appliances, check out Heartland Hardware!
Ashley Luedeman Fischer
1/5/2020
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They have been nothing but amazing to us. We purchased a dryer from them in October and had some issues with it working. We were able to get it to work for a month, but then it stopped working a few weeks ago. After trying to replace several parts, the dryer still wouldn't work. They delivered us a new one today and installed it. We greatly appreciate their help and customer service. We have decided that all of our future purchases will be done with Heartland Hardware. They do sooooo much more compared to what your big name stores will do.
Danielle Nasers
12/26/2019
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We ordered a new dishwasher through Heartland Hardware. We were able to find a brand with features we needed. Delivery was during the time frame we expected. Installation and haul away went smoothly. Definitely recommend!
Alicia Schonhardt
11/22/2019
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A very knowledgeable staff and helpful in answering questions. They delivered and installed wash machine and all is working well. They explained that they will also service the unit if there are any issues. Hopefully that won't be needed but it is good to know that they will stand behind what they sell. Much better than a big box store!!!!
J AM
10/22/2019
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Prompt service, small town friendliness! I will be doing my appliance shopping and service through Heartland from now on!
Lorie Luke
8/9/2019
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- Lorie Luke
Our wash machine broke unexpectedly and we went to heartland and ordered a new one. A couple days later Rob informed us it was on backorder and it could be another week. He made it right to us and gave us a loaner until our new one arrived. Thank you to all at heartland hardware! Customer service at its best!! Also the prices were comparative or cheaper than the big box stores. Definitely my go to place for all my appliance needs.
Brent Vogel
7/30/2019
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Friendly & Prompt service. Also the selection is great. Keep up with current items.
Deb-Ron Van Egdom
6/15/2019
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Absolutely incredible service! We purchased all of our appliances through Heartland and are very happy with every aspect of shopping/deliver/installation. They make it easy to support their small town business. You won't find better service at their prices anywhere else. Seriously, shop at Heartland!!
Chelsea Hunt
5/15/2019
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- Chelsea Hunt
Fantastic and timely warranty repair on our dishwasher. Highly recommend!
Brian Wells
4/20/2019
Thank you Brian Wells!
Knowledge staff and great customer service! !$
Kathryn Fox
4/20/2019
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We have purchased 3 different appliances , from Heartland, throughout the past few years and have been very happy with the quality and the service!!
Brenda Wassman
3/30/2019
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- Brenda Wassman
We get all of our appliance's here. And they alwsys get what we need.
Brad Sandbeck
3/20/2019
Another great review!
I purchased a washer and dryer; both Karla and Rob were great and very knowledgeable! Highly recommend!
Kristin Habben
11/8/2018
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- Kristin Habben
I purchased a washer and dryer from heartland and I am in love it! Rob was amazing,super friendly, very helpful and really knowledgeable! Delivery and set up went great, they were on time and cleaned up after they left. I will be going back for my next Appliance hands down!
Nicole Bosler
9/28/2018
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- Nicole Bosler
Rob was very helpful in pricing and installing our appliances. Also very prompt in answering any questions I had. Love shopping locally!!!
Dorene Chapa
8/20/2018
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- Dorene Chapa
Great service once again! Washer/dryer, fridge, and microwave all this last year! THANK YOU!
Roxanne Hayenga
8/20/2018
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- Roxanne Hayenga
"AWSOME SERVICE HELPFULL CREW GOT A NEW DRYER VERY HAPPY WITH IT THANKS "!
Scott Robert Arneson
7/2/2018
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- Scott Arneson
Rob was very helpful and prompt in helping us get a new microwave when ours decided to die on us and then a new freezer. Great customer service! Great prices! Great people.
Katie Vreeman
1/29/2018
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- Katie Vreeman
They are extremely helpful and patient with me in finding the appliance you need and getting it to me as soon as possible when my old frig broke down. They really went above and beyond with getting my new frig in. I would and am recommending them to all my friends and family. They help you find the best one for your needs.
LaDonna Kruse
11/21/2017
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- LaDonna Kruse
Fabulous customer service! Great selection and very friendly people!
Becky DeBeer Stueven
10/24/2017
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- Becky DeBeer Stueven
TOP Notch customer service! Rob and Jim did an EXCELLENT job!! Thank you!!!
Terri Pedersen
10/24/2017
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- Terri Pedersen
Excellent customer service bought all new appliances
Hazel Geerdes-Martens
2/5/2015
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- Hazel Geerdes-Martens
Already a Heartland Hardware customer? If we've had the pleasure of you working with you already, we'd appreciate if you would take a moment to look us up on your favorite review site and tell us about your experience with Heartland Hardware.
