What a difference between you guys and the last people that came out to service our washer & dryer. We called the warranty company and the person they sent came without a call first (and at the wrong time). He ran a quick cycle on the washer with a shirt and a couple of pairs of socks and said he didn't find anything wrong. He left without telling us and then started arguing with me when I told him to come back and I'll show him what the issue was. He just wanted to get out of there--that is NOT how to handle a repair. This IS how to handle it:
I got a call the same day as the repair was requested. Also got a call prior to arrival. When Brad got there, he took apart the washer and showed us how it worked when it spun and explained how different loads can become unbalanced. He gave us a few things to try if it happened again. He also ordered dampers just in case. The dryer he took apart and did some checking and determined there was a part that needed replacing.
A few days later, we got another call to schedule him to come back since the parts had come in. He called prior to arrival at the designated time. He replaced the parts and our units are both working as they did the day they were new.
The other company could learn something from you guys. We will go out of our way to do business with you in the future. Excellent customer service and attention to detail. We couldn't be happier--thank you and thank Brad for taking the time to research an intermittent problem. He also took time to explain things and made sure all of our questions were answered.
Glen was very knowledgeable and was great to work with! He went the extra mile to make sure we had a good experience with our repair! Thanks again!
Our dryer broke down unexpectedly, and Heartland Appliance and Repair was sent by our warranty company. Working with Glen from Heartland was hands down the best experience I have had with a repair technician. His experience was apparent in how quickly he was able to diagnose and fix my issue. Not only was he incredibly professional, he was very friendly, would of offered him a beer if he hadn't been working.
TLDR: If you need an appliance repaired, call Heartland Appliance and Repair. You won't regret it!
Very professional and provided fast service when our washing machine quit. Have definitely told a lot of people about!!!
I recently had the opportunity to visit this appliance store and I can't believe how impressive their customer service is. I needed a new refrigerator, but I didn't want to replace all my kitchen appliances. They helped me find the perfect refrigerator to match the appliances I already have and they delivered it in a few days. Just wanted to say you guys are amazing and thank you for all your help.
My wife and I were impressed with the staff's desire to please. We were given great information about the product we were interested in and after our purchase provided a quality installation. We fully recommend Heartland Hardware.
A very knowledgeable staff and helpful in answering questions. They delivered and installed wash machine and all is working well. They explained that they will also service the unit if there are any issues. Hopefully that won't be needed but it is good to know that they will stand behind what they sell. Much better than a big box store!!!!
Rob was very helpful and prompt in helping us get a new microwave when ours decided to die on us and then a new freezer. Great customer service! Great prices! Great people.
Rob was very helpful in pricing and installing our appliances. Also very prompt in answering any questions I had. Love shopping locally!!!
They were very kind alway kept in contact and the repair man Sean, was amazing! Thank you Sean for making our holidays that much better!
Some of the best customer service I have seen in awhile. Glen did a great job, very courteous. Just turned out to be a simple fix on our dryer but he came prepared for something bigger. Will definitely be calling them again!!!
Heartland Appliance did a great job! When scheduling an appointment and in fixing my appliance. They scheduled a time to come and fix my stove. They took all the information down about my stove and Glen, the repairman, had it in hand when he came to fix my stove. Glen had great customer service and was very respectful of my home. He made sure my floors were not scratched and took all the bad elements with him. For the icing on the cake, they finished faster than anticipated. Thank you for a great job!
Bought a stove and dishwasher! Their prices are better than competitive and Glen just installed our dishwasher, he did a great job! Very professional and a nice guy too!!
I have dealt with Heartland a couple of times and cannot say enough good about them. Great customer service, great prices, wonderful selection. Highly recommend to everyone I know!!
I highly recommend Heartland Appliance. Everyone from staff to service is friendly, knowledgeable, and incredibly helpful. Another business was having difficulty diagnosing my dishwasher problem so I contacted Heartland. They sent Glen out who easily and cheerfully took care of it. Thank you!
Fast delivery, knowledgeable about their appliances, readonable pricing and great customer service!
We purchased a new washing machine and even though it didn't work at first they treated us right and brought us a loaner until the new part arrived. The pricing was very comparable to the big box stores but much better customer service. We would choose Heartland Hardware again.
Everyone at Heartland Appliance was very helpful and wonderful to work with. From start to finish they were very knowledgeable and accommodating to fit our needs. I would highly recommend Heartland Appliance when looking for your appliances. Prices are great and delivery and installation went smoothly. Thank you Heartland for helping us with all our needs. You Rock!!
They have been nothing but amazing to us. We purchased a dryer from them in October and had some issues with it working. We were able to get it to work for a month, but then it stopped working a few weeks ago. After trying to replace several parts, the dryer still wouldn't work. They delivered us a new one today and installed it. We greatly appreciate their help and customer service. We have decided that all of our future purchases will be done with Heartland Hardware. They do sooooo much more compared to what your big name stores will do.
Can we talk about customer service for a second? After our washing machine quit working on December 23rd, we needed to quickly replace it. We made our way over to Lowe's Home Improvement. Not one person asked us if we needed help, but we thought we knew what we needed/wanted so it wasn’t a big deal.
We got our new set ordered, and scheduled delivery for January 4th. Yesterday rolled around and I still hadn’t heard anything from the Lowe’s delivery team. I called the store and they said ours was scheduled for the 24th. My response was “of December?!” Nope. Not for another three weeks. I was fuming. The gentleman I spoke with told me sometimes employees have a hard time reading the system to know what’s in stock and correct delivery dates.
My parents suggested we call Heartland Hardware in George, IA. Within 10 minutes of speaking with Rob, he helped me realize we made a huge mistake going to Lowe’s. We were told by the Lowe’s associate that we had a TEN year warranty on the Whirlpool, which is not accurate. Maytag does, Whirlpool does not.
Within 24hrs, Rob personally delivered our new Maytag washer and dryer. We got a better deal, better appliances, an additional warranty and had it WAY sooner than January 24th. Did I mention it was all the same price as Lowe’s?!
Rob, you and your company are amazing. Thank you so much for everything you did for us! We appreciate you more than you know. I really hope I don’t have to buy any more appliances anytime soon... but when I do, I know EXACTLY where I’m going.
To everyone else looking for appliances, check out Heartland Hardware!
Absolutely incredible service! We purchased all of our appliances through Heartland and are very happy with every aspect of shopping/deliver/installation. They make it easy to support their small town business. You won't find better service at their prices anywhere else. Seriously, shop at Heartland!!
Our wash machine broke unexpectedly and we went to heartland and ordered a new one. A couple days later Rob informed us it was on backorder and it could be another week. He made it right to us and gave us a loaner until our new one arrived. Thank you to all at heartland hardware! Customer service at its best!!
Also the prices were comparative or cheaper than the big box stores. Definitely my go to place for all my appliance needs.
They are extremely helpful and patient with me in finding the appliance you need and getting it to me as soon as possible when my old frig broke down. They really went above and beyond with getting my new frig in. I would and am recommending them to all my friends and family. They help you find the best one for your needs.